Getting Started

Web and Mobile

What Is Tattoo Studio Pro?

Tattoo Studio Pro (Tattoo Studio Pro) is an all-in-one business management platform built specifically for tattoo and piercing studios. It replaces paper forms, spreadsheets, and separate scheduling tools with a single system covering:

  • Digital intake forms & consent documents
  • Appointment scheduling & reminders
  • Client management (CRM)
  • Artist portfolios
  • Payment processing (via Stripe)
  • Business reports & analytics

Platforms: Web app at app.tattoostudiopro.com + iOS and Android mobile apps.

New to Tattoo Studio Pro? Start Here

Sign up takes about a minute. The trial does not require a credit card, so you can poke around the full app before deciding whether the deposit-collection or staff-management workflows fit your shop.

If you just signed up and want to get to your first appointment in 30 minutes, start with the quickstart guide:

Trial Quickstart: Get Running in 30 Minutes →

What’s Already in Your Studio on First Login

A new Tattoo Studio Pro studio is not a blank app. The first time you sign in, you’ll find:

  • Setup Checklist (floating): A small panel anchored to the bottom right of the screen tracks the eight items you need to complete before going live (logo, business hours, PIN, services reviewed, first check-in, first staff invite, Stripe Connect, plus an optional staff-invite item). It updates live as you complete each step. Click the pill to expand or collapse, and you can dismiss it once you’re done. Reopen any time from Account Menu > Setup Checklist while the studio is still in onboarding.
  • Sample data: Your studio is seeded with one sample customer, one sample appointment, and a small set of example services and products so the calendar, queue, and clients pages aren’t empty on first login. Sample data is namespaced to your studio, so it won’t collide with anything you create.
  • Sample Data Banner: A dismissible banner at the top of the app (manager-only) lets you wipe all of the seeded data with one click once you’re ready to go live. Until you remove it, the banner reminds you that the populated data is just for exploration.
  • Trial Status Banner: Managers see a trial countdown banner with quick links to upgrade or cancel. It stays visible until you start a paid plan.
  • Welcome tour: First-time login launches a guided walkthrough of the sidebar nav and the main screens. The overlay is light enough to keep your bearings, and you can restart the whole tour any time from Account Menu > Restart Tutorial.
  • Queue tour: First-time managers also get a separate quick tour of the check-in -> queue -> checkout flow the first time they open the queue page. Restartable from the same Account Menu entry.

First-Time Setup Checklist

Before going live, complete these steps in order. The floating Setup Checklist tracks most of these for you live; this is the manual reference if you want to work through them in order.

1. Studio Profile

  • Go to Settings > Studio Profile (web) or Settings > Studio Profile (mobile)
  • Enter your studio name, address, phone, and email
  • Upload your studio logo (JPG or PNG, square format recommended)
  • Set your Business Hours (per-day open/close times and timezone). Hours flow into the calendar overlay, the soft-warn on off-hours bookings, and the public booking form’s date picker. See Business Hours for the full walkthrough.

2. Offerings

  • Go to Settings > Offerings
  • Add your service offerings (Tattoo, Piercing, Touch-up, Consultation, etc.)
  • Set prices (flat or hourly) and optionally create categories
  • Add any retail products you sell (aftercare, jewelry, etc.) under the Products tab

3. Preferences

  • Go to Settings > Preferences
  • Set currency symbol and placement
  • Enter your tax rate (e.g., 8.5 for 8.5%)
  • Set your phone region/country

4. Intake Forms

  • Go to Settings > Form Editor
  • On the Edit Forms tab, review the default form content and edit acknowledgement blocks (tattoo and piercing consent language)
  • Add additional languages if your clients speak multiple languages
  • The Questionnaire tab is for the optional health questionnaire; the Preferences tab is for feature toggles

5. Payments

  • Go to Settings > Payments
  • Connect a Stripe account (required to accept card payments)
  • Enable non-Stripe payment methods (Cash, Venmo, etc.) in Settings > Preferences

6. Team

  • Go to Team Management
  • Add team members via “New Team Member”
  • Assign roles (Manager, Artist, Staff, or Health Official)
  • Team members receive email invitations to create their accounts

7. Sharing (Optional)

  • Go to Settings > Sharing on web (the unified page consolidates Appointment Requests, Portfolio, and Check-In Forms). On mobile the same controls live in their respective settings screens.
  • Copy your public check-in link or print the QR code to share with walk-in clients
  • Add the {APPOINTMENT_CHECKIN_URL} variable to appointment reminders via Settings > Messages

Web App: Logging In

  1. Go to app.tattoostudiopro.com
  2. Sign in with your email and password
  3. The Home/Dashboard is your starting point for daily operations

Password Requirements

  • Minimum 12 characters
  • At least one uppercase letter, one lowercase letter, one number, and one special character

Kiosk Lock and Team Access

Tattoo Studio Pro has a kiosk lock on both web and mobile that turns any device into a client-facing front-desk station. When the app is locked, the Home screen shows just the studio logo and three client-facing buttons (Portfolios, New Client, Returning Client). Team members unlock the app with their PIN to get into the management features (queue, calendar, settings, and everything else).

This is what makes a tablet at the front desk safe to leave unattended for clients, and what makes a workstation safe to step away from between clients.

The Locked Kiosk View

When the app is locked, this is what’s visible:

  • Studio logo and name
  • Three buttons: Portfolios, New Client, Returning Client
  • A language selector on mobile (when multiple languages are enabled)

That is everything. No queue, no calendar, no client records, nothing private. The client can browse portfolios, start their own intake form via New Client, or, with team help, look up an existing record via Returning Client (which itself requires a PIN before showing search results).

Unlocking for Team Access

To use the management features, a team member unlocks the app with their PIN.

  • Mobile: tap the menu icon in the top-left corner of the Home screen, then enter your PIN
  • Web: tap the lock icon in the sidebar, then enter your PIN

Once unlocked, the team member has access based on their role:

  • Manager: Full access to all features
  • Artist: Queue, Appointments, Client Profiles, Forms Archive
  • Staff: Queue and Appointments only
  • Health Official: Forms Archive only (does not count toward team plan limit)

When you’re done, lock the app again to return the device to the client kiosk view.

PIN Code

Each team member has their own PIN. The PIN protects client privacy and sensitive business data. If a team member doesn’t know their PIN, a manager can help. Access is configured by role.

Account Management

Changing Your Email

  1. Go to Settings > Account
  2. Enter your current password
  3. Enter the new email address
  4. Click “Change Email”
  5. Check your new inbox and click the verification link

Changing Your Password

  1. Go to Settings > Account
  2. Enter your current password
  3. Enter and confirm the new password
  4. Click “Change Password”

Web only: Account settings are in Settings > Account. On mobile, account settings are accessible via your team profile.

Troubleshooting First-Time Setup

Buttons are disabled / features not working

  • Check that your subscription is active (Settings > Subscription)
  • Ensure you’ve completed the Stripe onboarding if trying to accept card payments

Staff invitation not received

  • Ask staff to check spam/junk folders
  • Verify the email address is correct
  • Resend the invitation from the Team Management page

Forms not showing correct language

  • Ensure the language is added via Settings > Forms > Add Language
  • Select the language on the Home screen before starting a form

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