TERMS OF use.

These Terms of Use ("Terms") govern your access to and use of the Tattoo Studio Pro website at tattoostudiopro.com, the Tattoo Studio Pro web and mobile applications, and any related products or services we provide (collectively, the "Services"). The Services are operated by Zadie Studio, LLC ("we," "us," or "our").

By creating an account, subscribing, or otherwise using the Services, you agree to these Terms. If you are using the Services on behalf of a studio, business, or other organization, you represent that you have authority to bind that entity, and "you" or "Studio" refers to that entity. If you do not agree to these Terms, do not use the Services.

Important: These Terms include an arbitration clause and class action waiver that govern how disputes are resolved. Please read them carefully.

Table of Contents

• 1. Definitions
• 2. Eligibility & Accounts
• 3. Free Trial
• 4. Subscriptions, Billing & Auto-Renewal
• 5. Cancellation & Refunds
• 6. Price Changes
• 7. Stripe Connect & Payment Processing
• 8. Mobile App Subscriptions
• 9. Studio Data & Customer Data
• 10. Health Data & End-Customer Privacy
• 11. Acceptable Use
• 12. Prohibited Activities
• 13. Intellectual Property
• 14. Feedback
• 15. Third-Party Services
• 16. Copyright (DMCA) Complaints
• 17. Termination & Data Export
• 18. Service Availability
• 19. Disclaimer
• 20. Limitation of Liability
• 21. Indemnification
• 22. Modifications to Terms or Services
• 23. Governing Law
• 24. Arbitration & Class Action Waiver
• 25. Force Majeure
• 26. Notices & Electronic Communications
• 27. Assignment
• 28. Miscellaneous
• 29. Contact

1. Definitions

• "Studio" or "you" means the tattoo studio, business, or individual that registers an account and uses the Services.
• "Studio Data" means all data and content the Studio submits to or stores in the Services, including customer records, appointments, photos, consent forms, financial records, and other operational data.
• "End Customer" means an individual the Studio serves (e.g., a tattoo client) whose information is stored in the Studio's account.
• "Subscription" means a paid plan giving the Studio access to the Services for a recurring term.

2. Eligibility & Accounts

To use the Services, you must be at least 18 years old and capable of entering a binding contract. You agree to provide accurate, current, and complete account information and to keep it up to date. You are responsible for all activity that occurs under your account, including activity by employees, contractors, or anyone you grant access. Keep your credentials confidential and notify us promptly at support@tattoostudiopro.com if you suspect unauthorized access.

3. Free Trial

We offer a 30-day free trial to new Studios. No credit card is required to start a trial through our website. If you sign up through Apple's App Store or Google Play, you may be required to have a payment method on file with the App Store or Play Store, in accordance with their policies.

Your trial gives you full access to every feature of your chosen plan. To continue using the Services after the trial ends, you must start a paid Subscription. If you do not subscribe, your account will lose access to paid features at the end of the trial, and your Studio Data will be retained as described in Section 17.

If you start a Subscription during or at the end of the trial, your payment method will be charged at the then-current rate for your chosen plan, unless you cancel before the Subscription begins. You can cancel anytime through your account settings; cancellation will take effect at the end of the trial or your current billing period.

4. Subscriptions, Billing & Auto-Renewal

Subscriptions auto-renew. By starting a Subscription, you authorize us (or our payment processor) to charge your payment method on a recurring basis — monthly or annually, depending on the plan you choose — at the then-current rate, plus any applicable taxes, until you cancel. The recurring charge will continue automatically without further action by you.

How to cancel: You can cancel your Subscription at any time through your account billing portal (web), the App Store (iOS), or Google Play (Android), depending on where you subscribed. See Section 5 below for the full cancellation flow.

Current pricing: Plan pricing is displayed at tattoostudiopro.com/pricing. All amounts are in U.S. dollars unless otherwise stated. You are responsible for all applicable taxes, including sales tax and value-added tax (VAT) where applicable.

Failed payments: If a payment fails, we will attempt to retry the charge. If payment is not received, we may suspend or terminate your account access until payment is current.

5. Cancellation & Refunds

You may cancel your Subscription at any time. Cancellation takes effect at the end of your current billing period. You will retain access to the Services until the end of the period you have paid for, and your account will not be charged again after that.

Where to cancel:

• Web subscriptions: Account → Billing → Cancel Subscription.
• iOS subscriptions: Settings → [Your Name] → Subscriptions → Tattoo Studio Pro → Cancel.
• Android subscriptions: Google Play Store → Subscriptions → Tattoo Studio Pro → Cancel.

Refunds: All Subscription fees are non-refundable. We do not provide refunds or credits for partial Subscription periods, unused features, or accounts you forgot to cancel. We may, at our sole discretion, issue refunds or credits in exceptional cases (for example, prolonged service outages or billing errors), but we are not obligated to do so. For iOS and Android subscriptions, refund requests must be submitted through Apple or Google per their respective policies; we do not control those refund decisions.

6. Price Changes

We may change Subscription pricing from time to time. If we increase the price of your current plan, we will give you at least 30 days' notice by email before the increase takes effect. If you do not agree to the new price, you may cancel before the change takes effect, and your access will continue at the existing rate through the end of your current billing period.

7. Stripe Connect & Payment Processing

The Services include tools that let Studios accept card payments and other payments from End Customers. These payment processing services are provided by Stripe, Inc. and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (together, the "Stripe Terms"). By using the payment processing features of the Services, you agree to be bound by the Stripe Terms, which Stripe may modify from time to time. As a condition of using these features, you authorize us to obtain and share information about you and your business with Stripe, and you authorize Stripe to debit or credit your designated bank account.

We are not a party to your transactions with End Customers and are not responsible for the goods or services you provide. Disputes, chargebacks, and refunds for End Customer transactions are handled directly between you, the End Customer, and Stripe.

8. Mobile App Subscriptions

If you subscribe through Apple's App Store or Google Play, your Subscription is also governed by the App Store or Play Store terms. Payment is handled by Apple or Google, not by us. Cancellation and refund requests for mobile Subscriptions must be made through your App Store or Play Store account. Switching between web, iOS, and Android subscriptions may require canceling on the original platform first to avoid duplicate charges.

9. Studio Data & Customer Data

You own your data. As between you and us, you retain all right, title, and interest in and to the Studio Data, including customer records, appointment data, photographs, consent forms, financial information, and other content you upload, create, or generate through the Services. We claim no ownership of Studio Data.

License to operate the Services. You grant us a limited, worldwide, non-exclusive, royalty-free license to access, store, process, transmit, display, and otherwise use Studio Data solely as necessary to provide, maintain, secure, troubleshoot, improve, and support the Services for you. We do not sell Studio Data and we do not use Studio Data for advertising or to train AI models without your explicit consent.

Aggregated and anonymized data. We may compile aggregated and de-identified statistics from Studio Data that cannot reasonably be used to identify you, your Studio, or any End Customer. We may use such aggregated data for any lawful purpose, including improving and benchmarking the Services.

10. Health Data & End-Customer Privacy

The Services include features that collect health-related information from End Customers, such as health questionnaires used as part of the tattoo consent process. You are the controller of all End Customer information you collect through the Services, and we act as a processor on your behalf.

You represent and warrant that:

• You have provided End Customers with a clear and accurate privacy notice describing your collection and use of their information.
• You have obtained all consents required by applicable law (including for the collection and storage of health-related information).
• You will use End Customer information only for legitimate, lawful business purposes related to providing tattoo or studio services.
• You will respond to End Customer requests to access, correct, or delete their information as required by applicable law.

HIPAA: The Services are not designed for use by HIPAA-covered entities, and we are not a HIPAA business associate. If your activities are subject to HIPAA, you are responsible for ensuring your use of the Services complies with HIPAA requirements; we do not sign business associate agreements.

11. Acceptable Use

You agree to use the Services only for lawful purposes related to operating a tattoo, piercing, or related studio business. You are solely responsible for the content of Studio Data you upload and for the conduct of users you grant access to your account.

12. Prohibited Activities

You agree not to:

• Use the Services in violation of any law or regulation, or to facilitate illegal activity.
• Upload, store, or transmit any content that infringes a third party's rights, including intellectual property, privacy, or publicity rights.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Services, except to the extent expressly permitted by applicable law.
• Copy, modify, or create derivative works of the Services or its components, except as expressly authorized.
• Resell, sublicense, rent, lease, or otherwise transfer access to the Services without our written consent.
• Use the Services to build a competing product or to benchmark for a competing product.
• Use automated means (bots, scrapers, scripts) to access the Services or extract data, except for bona fide accessibility tools or with our express written permission.
• Probe, scan, or test the security of the Services, or attempt to bypass any security or rate-limiting feature, without written authorization. Security research disclosures may be sent to support@tattoostudiopro.com.
• Upload viruses, malware, or other harmful code.
• Impersonate another person, misrepresent your affiliation, or use the Services to defraud or harass others.
• Interfere with or disrupt the integrity or performance of the Services or the networks or services connected to them.

We reserve the right to investigate and take appropriate action — including suspending or terminating your account — for any violation of this Section.

13. Intellectual Property

We retain all right, title, and interest in and to the Services, including all software, code, designs, documentation, trademarks, logos, and other intellectual property. Nothing in these Terms grants you any right in our intellectual property other than the limited right to use the Services as expressly permitted.

"Tattoo Studio Pro," "Zadie Studio," and our logos are trademarks of Zadie Studio, LLC. You may not use them without our prior written permission, except for fair use such as factual references.

14. Feedback

If you send us feedback, suggestions, or ideas about the Services, you grant us a perpetual, worldwide, royalty-free license to use that feedback for any purpose without obligation or compensation to you. This Section does not apply to Studio Data, which is governed by Section 9.

15. Third-Party Services

The Services integrate with third-party services that have their own terms and privacy policies, including:

• Stripe — payment processing. See Stripe terms.
• Apple App Store / Google Play — mobile distribution and in-app purchases.
• RevenueCat — mobile subscription management.
• Google Firebase — authentication, hosting, and backend services.
• Brevo — transactional and marketing email.

We are not responsible for the practices of third-party services. Your use of those services is at your own risk and subject to their terms.

16. Copyright (DMCA) Complaints

If you believe content stored on the Services infringes your copyright, you may send a notice under the Digital Millennium Copyright Act (DMCA) to our designated agent. The notice must include:

• Identification of the copyrighted work claimed to be infringed.
• Identification of the material claimed to be infringing and where it is located on the Services.
• Your contact information (name, address, telephone, email).
• A statement that you have a good-faith belief that use of the material is not authorized.
• A statement, under penalty of perjury, that the information is accurate and that you are authorized to act on the copyright owner's behalf.
• Your physical or electronic signature.

Send DMCA notices to support@tattoostudiopro.com with subject line "DMCA Notice."

17. Termination & Data Export

By you: You may terminate your account at any time by canceling your Subscription (Section 5) and deleting your account through the Services.

By us: We may suspend or terminate your account, with or without notice, if you breach these Terms, fail to pay fees when due, or use the Services in a way that we reasonably believe creates risk for us, other users, or third parties. We may also terminate accounts that have been inactive for a prolonged period.

Data export window: For 30 days after termination, you may export your Studio Data through the Services or by requesting an export at support@tattoostudiopro.com. After the 30-day window, we will delete or anonymize Studio Data, except where retention is required by law (e.g., financial records).

Survival: Sections that by their nature should survive termination — including Sections 9 (your ownership), 13, 14, 19, 20, 21, 23, 24, and 28 — will survive.

18. Service Availability

We use reasonable efforts to keep the Services available, but we do not guarantee any specific level of uptime, response time, or availability. The Services may be temporarily unavailable due to scheduled maintenance, hardware or software failures, network outages, third-party service issues, or events beyond our reasonable control. We do not offer service credits or refunds for downtime under these Terms.

19. Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

20. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR OFFICERS, EMPLOYEES, OR AGENTS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US $100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

21. Indemnification

You agree to indemnify, defend, and hold harmless Zadie Studio, LLC and its officers, employees, and agents from any claim, loss, damage, liability, or expense (including reasonable attorneys' fees) arising out of or related to:

• Your breach of these Terms.
• Your Studio Data or your collection or use of End Customer information.
• Your violation of any law or third-party right.
• Disputes between you and any End Customer or other third party.

22. Modifications to Terms or Services

We may modify these Terms from time to time. If we make material changes, we will notify you by email and/or in-app notice at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the modified Terms. If you do not agree, you may cancel your Subscription before the new Terms take effect.

We may also modify, add, or remove features of the Services at any time. We will use reasonable efforts to provide notice of material adverse changes.

23. Governing Law

These Terms and your use of the Services are governed by the laws of the State of New Hampshire, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

24. Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Binding arbitration. Except for the carve-outs below, any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a "Dispute") will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, rather than in court. The arbitration will be conducted by a single arbitrator, in English, and seated in Cheshire County, New Hampshire (or by video, by mutual agreement). Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. You and we each agree that Disputes may be brought only in your or our individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one party's claims and may not preside over any form of class proceeding.

Carve-outs. Either party may (a) bring an individual claim in small claims court if it qualifies; (b) seek injunctive or other equitable relief in court to protect intellectual property or confidential information; and (c) participate in any informal dispute-resolution process we offer in writing.

Informal resolution first. Before initiating arbitration, you agree to contact us at support@tattoostudiopro.com and describe the Dispute in writing. The parties will attempt in good faith to resolve the matter for at least 30 days before either party initiates arbitration.

Severability. If the class action waiver is found unenforceable in a particular case, that case will be severed and proceed in court; the remainder of this Section will continue to apply.

25. Force Majeure

Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, internet or utility failures, cyber attacks, or pandemic.

26. Notices & Electronic Communications

You agree that we may provide notices and other communications to you electronically — by email to the address on your account, by posting to the Services, or by in-app notification. These electronic communications satisfy any legal requirement that communications be in writing.

Notices to us should be sent to support@tattoostudiopro.com or by mail to the address in Section 29.

27. Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms or our rights and obligations under them, in whole or in part, without notice or restriction (for example, in connection with a merger, acquisition, or sale of assets).

28. Miscellaneous

These Terms, together with our Privacy Policy, Cookie Notice, and (where applicable) our End User License Agreement, constitute the entire agreement between you and us regarding the Services and supersede any prior agreements. If any provision is held invalid or unenforceable, the remaining provisions will continue in full force. Our failure to enforce any provision will not waive that provision or any other provision. Headings are for convenience only and have no legal effect.

29. Contact

Questions about these Terms? Reach us at:

Zadie Studio, LLC
PO Box 272
Spofford, NH 03462
United States
support@tattoostudiopro.com

Questions? Contact us