Subscription and Billing Guide - Tattoo Studio Pro Help

Your subscription plan determines how many staff accounts you can have. All plans include access to every feature - the only variable between plans is the staff account limit.

Viewing Your Plan

Go to Settings > Subscription.

Your Plan Card

Shows:

Plan name and tier (e.g., “Tattoo Studio Crew”)
Status badge: Active, Trial (with end date), or Expired
Number of staff accounts included
Legacy plan indicator (if applicable)

Billing Card

Shows:

Plan price
Billing period: Monthly or Yearly
Renewal date

Note: Billing history and payment method management are handled by the platform where you subscribed - App Store, Google Play, or Stripe. These cannot be changed from within the Tattoo Studio Pro app.

Choosing a Plan

Plan cards show all available tiers with pricing.

Monthly vs. Yearly: Toggle between billing periods using the tab switcher. Yearly billing saves 30%. An annual savings banner may appear if you’re currently on monthly billing.

EMPIRE Plan: For studios needing 25+ staff accounts or multiple locations. Click “Contact Sales” for custom pricing.

Changing Your Plan

Settings > Subscription
Select your preferred billing period (monthly/yearly)
Click the pricing card for the plan you want
Complete checkout

If you subscribed via App Store or Google Play: You’ll be redirected to manage the change through that platform - Tattoo Studio Pro doesn’t handle the payment directly.

Subscription Management by Platform

Where You Subscribed	How to Manage
Apple App Store	Settings > Subscription → “Manage Subscription” redirects to Apple. Or directly: App Store Subscriptions
Google Play	Settings > Subscription → “Manage Subscription” redirects to Google Play. Or directly: Google Play Subscriptions
Stripe (web)	Settings > Subscription → “Manage Subscription” opens the Stripe billing portal

iOS (App Store) - Step-by-Step

Check subscription status:

Open the Settings app on your iPhone or iPad
Tap your name at the top
Tap Subscriptions
Find Tattoo Studio Pro in the list
The detail screen shows status (Active, Expired, or Cancelled), next renewal date, and current plan

Manage (cancel, change plan, or view billing):

Follow the same path above → tap Tattoo Studio Pro → options to cancel or change plan appear on that screen
If Tattoo Studio Pro doesn’t appear, the subscription may be under a different Apple ID - sign in with each Apple ID you may have used and check again

Android (Google Play) - Step-by-Step

Check subscription status:

Open the Google Play Store app
Tap your profile icon (top right)
Tap Payments & subscriptions
Tap Subscriptions
Find Tattoo Studio Pro in the list
Tap it to see status, renewal date, and current plan

Manage (cancel, pause, or update payment):

Follow the same path above → tap Tattoo Studio Pro → options to Cancel, Pause, or Update payment method appear
If it’s not showing, make sure you’re signed in with the same Google account that was used when you subscribed

Web (Stripe) - Step-by-Step

Check or manage your subscription:

Go to account.tattoostudiopro.com
Navigate to Subscriptions
Click Manage Subscription - this opens the Stripe customer portal
From the portal you can: update your payment method, change your plan, cancel, or view past invoices

Restoring a Missing Subscription

If your subscription shows as expired but you have an active subscription:

Settings > Subscription
Click “Restore Purchases”
Tattoo Studio Pro syncs your subscription status from RevenueCat
Wait a moment for the status to update
If it still shows expired, verify on the originating platform (App Store, Google Play, or Stripe)

Refunds

Refunds are processed by the platform that took the charge, not by us directly. The right path depends on where you subscribed.

App Store (Apple)

Apple handles all refunds for App Store purchases. Request one at reportaproblem.apple.com.

Google Play

For help getting a refund on a Play Store purchase, email support@tattoostudiopro.com from the email address tied to your Google Play account, and include the amount charged and the date of the charge.

Web (Stripe)

Email support@tattoostudiopro.com with your studio name and the charge date. We can issue Stripe refunds directly.

Payment Failed

If a renewal payment failed, your data is safe - nothing is deleted when a subscription lapses. Update your payment method through the platform you subscribed on:

App Store: Settings app on iPhone/iPad → your name → Subscriptions → Tattoo Studio Pro → update payment. Apple support: reportaproblem.apple.com.
Google Play: Play Store app → profile icon → Payments & subscriptions → Subscriptions → Tattoo Studio Pro → update payment. Direct link: play.google.com/store/account/subscriptions.
Web (Stripe): Open the Stripe billing portal from Settings > Subscription > Manage Subscription, or go directly.

After updating on any platform, open Tattoo Studio Pro and go to Settings > Subscription > Restore Purchases to sync.

Promotional Offers and Loyalty Discounts

Promotional Offer Banner: If an offer is available for your account, a banner appears above the pricing cards. Click it to claim the discount before selecting a plan.

Loyalty Coupon: If a loyalty discount is available, it can be applied directly to your active subscription without going through checkout.

Expired Subscription

When a subscription expires:

Limited access: View-only access to existing data
Cannot: Create new appointments, process payments, add new clients
Data is safe: All client info, forms, and records are preserved
A grace period may apply - check your email for renewal notices

To renew:

Settings > Subscription
Click “Renew” or select a plan
Complete payment through your platform (App Store, Google Play, or Stripe)

Staff Limits

Only active and invited staff count toward the limit
The manager account does NOT count
Health Official role does NOT count

Example: A plan with 10 staff = 1 manager + 10 staff = 11 total people who can use Tattoo Studio Pro.

To stay under your limit:

Deactivate staff who have left
Remove invited staff who haven’t accepted (they still count)
Upgrade your plan if you need more slots

Troubleshooting

Subscription shows as expired but is active

Click “Restore Purchases” to sync
Wait a few seconds for the status to update
Verify the subscription is active in your platform’s subscription settings (see the iOS, Android, or Web/Stripe step-by-step sections above)
Contact support if the discrepancy persists

Restore Purchases didn’t work

Confirm the subscription is actually active on the platform you subscribed through - use the step-by-step instructions above for your platform
If the platform shows Active but the app still shows Expired, this is a RevenueCat sync issue - contact support

Payment failed and you need to restore access

See Payment Failed: How to Restore Access for step-by-step instructions by platform (iOS, Android, or web)
Your data is safe - nothing is deleted when a subscription lapses

Subscription active on platform but app shows expired

This is a sync issue between the platform and RevenueCat (our subscription management layer)
Contact support with a screenshot of your active subscription on the platform - the team can force a sync

Charged but no subscription showing in Tattoo Studio Pro

Check that the Apple ID or Google account you’re signed into now matches the one used when you subscribed
On iOS: check each Apple ID via Settings > Subscriptions
On Android: check each Google account via Google Play > Payments & subscriptions > Subscriptions
If you find the subscription, tap “Restore Purchases” in Tattoo Studio Pro (Settings > Subscription) to sync it
If you still can’t locate it, contact support with proof of charge

Duplicate subscriptions (charged on multiple platforms)

This can happen if you subscribed on both App Store and Google Play, or subscribed again before cancelling the previous one
Contact support - the team can help sort out which subscription is active and advise on next steps
You may also need to cancel one subscription directly through the relevant platform